Job Information
Marriott IT Support Analyst in Western Cape, South Africa
Job Number 24159901
Job Category Information Technology
Location MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Job Summary
As an IT Support Analyst, you will bring your general technical knowledge and skills to provide first-level support across multiple Marriott hotels and brands. From handling repairs and installations to maintaining property-based systems, you will log incidents, communicate with users, and ensure quick resolutions to minimize downtime.
This role is ideal for someone passionate about technology and customer service, ensuring our systems run smoothly across multiple properties.
What You’ll Do
Service Desk Support
Proactively manage and resolve logged calls.
Ensure all incidents are logged via telephone, email, or web portal.
Collaborate with vendors to reduce system downtime.
Assign priorities, escalate calls when necessary, and respond to SLA warnings.
Provide frequent updates and monitor the call queue to ensure minimal disruptions.
Desktop Support
Image desktops, install software, apply patches, and map drives to correct networks.
Offer support to hotel staff, business centers, and 3rd party vendors.
Assist with application issues via approved remote support tools.
Who You Are
Experience
1-2 years of experience in a similar role.
Prior experience in an IT Service Desk environment is desirable.
Professional certifications in systems or related fields are a plus.
Proven ability to support applications, hardware, operating systems, and telecommunications.
Functions well in a multi-property/multi-client environment
Technical Skills
Experience with Microsoft Windows Servers, Active Directory, Windows 10/11, and virtualization technologies (VMWare).
Knowledge of networking (WAN/LAN, VPN), internet security technologies, and VoIP telephony.
Experience with Oracle Opera, Oracle Simphony, and Shiji InfraSys Point of Sale is desirable.
Familiarity with Marriott’s IT policies, standards, and digital solutions (Mobile Key, GXP, etc.).
Personal Attributes
Strong relationship-building skills and a team player.
Analytical, with the ability to troubleshoot and offer solutions.
Excellent written and verbal communication skills, particularly when explaining technical solutions to non-technical colleagues.
Why Join Us
Be part of a collaborative, global team at Marriott International, where innovation and customer service come together to create a seamless hotel experience.
Gain exposure to cutting-edge technology and work across multiple properties and regions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.