Job Information
Wells Fargo Senior Technology Operations Analyst in WESTLAKE, Texas
About this role:
Wells Fargo is seeking a Senior Technology Operations Analyst, as part of the Chief Technology Office. Learn more about the career areas and lines of business at wellsfargojobs.com.
This position will cover jobs responsible for coordinating and delivering technology-related activities and resources in support of business initiatives.
In this role, you will:
Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals
Required Qualifications:
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of call center experience
2+ years of technical troubleshooting experience
Desired Qualifications:
Knowledge and understanding of TCP/ IP (Transmission Control Protocol/Internet Protocol)
Excellent verbal, written, and interpersonal communication skills
Knowledge/Skills/Ability Basic Microsoft Office skills
Ability to effectively listen and elicit information
Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
1+ years' experience using ticket tracking tools for change management, problem and incident
Job Expectations:
Work schedule is Wednesday - Saturday
Ability to work weekends and holidays as needed or scheduled
Ability to work additional hours as needed
Flexibility to work in a 24/7 environment
Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting
Willingness to work on-site at stated location on the job opening
This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position
Posting Location:
1305 West 23rd Street. Tempe, AZ 85282
3075 Loyalty Circle. Columbus, OH 43219
1801 Park View Drive. Shoreview, MN 55126
1525 W W T Harris Blvd. Charlotte, NC 28262
1301 Solana Blvd. Westlake, TX 76262
AZ - Tempe Pay Range: $30.58 - $54.33 Hourly
OH- Columbus Pay Range: $30.58 - $54.33 Hourly
MN- Minneapolis Pay Range: $30.58 - $54.33 Hourly
NC- Charlotte Pay Range: $30.58 - $54.33 Hourly
TX- Westlake Pay Range: $30.58 - $54.33 Hourly
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$30.58 - $54.33
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
3 Oct 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Company: WELLS FARGO BANK
Req Number: R-403605-5
Updated: Fri Oct 04 03:51:19 UTC 2024
Location: WESTLAKE,Texas