Job Information
Air Comm Corporation Customer Service Representative in Westminster, Colorado
*This is an On-Site position*
Description Duties and Responsibilities
Maintains relationships and manages customer expectations related to operational indicators.
Provides efficient and proactive customer service and support.
Ability to develop constructive and cooperating working relationships with others and maintaining them over time.
Participates in special projects as required.
Entering and maintaining correct data into company database systems.
Follow up on all activities and processes until successfully completed.
Troubleshoot customer service issues and address internally to completion.
Ability to provide coverage for team members when needed.
Ensuring proper documentation is maintained with exceptional attention to detail.
Formulating queries and reports using advanced Microsoft Excel.
Initiates business related correspondence using advanced Microsoft Word.
Requirements
Key Competencies
Exceptional Computer Skills and Excel Experience
Excellent customer service skills for internal and external customers
Advanced organizational skills including documentation and record keeping abilities
High level attention to detail and accuracy
Capable of analyzing and reporting information
Ability to prioritize and handle multiple deadlines under pressure
High level of integrity and the ability to thrive in a fast paced, high volume, and team environment
Must be able to travel both domestically and internationally up to 25%
Required Qualifications
3 to 5 years of related customer service, materials or contracts. Preferably in the aviation field. a BS/BA degree is preferred.