Job Information
Trimble Inc. Technical Training Specialist in Westminster, Colorado
Your Title: Technical Training Specialist Job Location: Westminster, Colorado - Hybrid Our Department: SketchUp Training Services
Are you a Technical Training Specialist interested in working with cutting-edge technologies? Step into this exciting role and make a real impact in a work environment that thrives on action and innovation.
SketchUp is produced by Trimble, a technology company with the vision of transforming the way the world works. SketchUp products are used for designing and creating 3D Models for Architecture, Engineering, Construction, and numerous other industries.
The Technical Training Specialist delivers in-depth training for SketchUp's primary functions, interface operability, and common industry workflows. In this role, you will assist new or existing SketchUp users with training needs by fulfilling training engagements sold directly to customers.
What You Will Do As a Technical Training Specialist, you'll take charge crafting dynamic, multi-level technical training engagements for both live and virtual customer learners. You'll be at the forefront, designing and delivering training that aligns with SketchUp standards, identifying program requirements & improvements, gathering technical data, managing schedules, and maintaining meticulous training records. Your mission is to tailor training programs to meet client expectations and constantly enhance the delivery through valuable feedback.
Craft and deliver training for the SketchUp suite of solutions;
Teach SketchUp workflows through project-based learning that incorporates multiple adult learning styles
Create basic to mid-level training curriculum for SketchUp's primary tools and functions
Ensure materials for classroom training, Virtual training, and eLearning courses align with SketchUp's skill standards
Provide technical training via various platforms;
Onsite Training (no more than 2 weeks per month)
Virtual Classroom Training, Webinars, and Customized Training
Remote Methods such as TeamViewer, ReadyTech, GoToMeeting, and Google Hangouts or Zoom
Manage training sales and transaction data using Trimble's internal CSM systems
Collaborate with various internal teams, such as Marketing and Product Management, to create effective, up-to-date, and on-brand learning content
Create and maintain an up-to-date training schedule, coordinating with customers to schedule timely delivery of training services
Assist new or existing clients with training needs and questions such as new user SketchUp onboarding, typical workflow and feature operation, interoperability between products, and product-specific questions
Maintain training records to enable effective learner follow-up and future customer engagement opportunities
What Skills & Experience You Should Bring
Minimum of 2 years of training and presentation experience to medium and small groups, both remote and in-person
Some SketchUp experience preferred, 1-2 years
Understanding of architectural and Engineering processes using 3D Design/Cad software
Ability to educate a variety of roles and stakeholders in the creation and maintenance of a digital project model
Excellent written, verbal, visual, and interpersonal communication skills that transcend language and cultural barriers
Ability to make effective, timely decisions
Knowledge of Google Suite (Mail, Docs, Sheets, Slides, etc.)
Travel up to 50%, onsite training no more than two(2) weeks per month
About Our SketchUp Division SketchUp is an Industry-leading 3d modeling software. SketchUp empowers project innovators in every industry by creating technology that increases performance, reduces cost, and promotes collaboration on projects. Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, quity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work. We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they