Shire Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12197705

To assist our clients, get the most out of our software, and use the knowledge gained from these interactions to continuously enhance our software, we are searching for an experienced, imaginative, and bright application engineer to join our Mechanical Application Engineering Group.

We are particularly aiming to expand our Mechanical Application Engineering team. This team assists our clients in using our GT-SUITE software platform to simulate a wide variety of machinery including electric motors, pumps, compressors, internal combustion engines, transmissions, and other systems that span multiple industries.

Job Responsibilities

• Evaluate and resolve technical support requests submitted via email, phone, or other channels.
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Serve as a customer advocate in shaping and driving the Mechanics product roadmap, enhancements, and improvements.
• Facilitate customer trainings to ensure customer satisfaction and retention as well as maximum usage of our product.
• Identify trends and inefficiencies to enhance support processes and improve the user experience.
• Support of evaluation projects for potential new customers.
• Support of internal software development and validation of new models and features.
• Develop customer-tailored simulation workflows and methodologies using GT-SUITE.
• Participation in specialist conferences and working groups.

Education, Experience and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Masters of Science University degree (mechanical, aerospace engineering, automotive, etc.)
• Ideally, 3 years of work experience designing powertrains and/or engines, including measurement and instrumentation, and controls.
• Previous participation in SAE student competitions (g. Formula SAE, Formula Hybrid) or activities in similar societies or consortiums is also a benefit.
• Technicalexpertisein the following, used to support current and prospective customers:
  • Rotating Machinery Design and Analysis
  • Electrified Powertrains
• Experience with the following:
  • 3-D MBD software (e.g., MSC Adams, Simpack, Simcenter 3D, etc.)
  • Flexible Bodies and Finite Element methods and tools (e.g., Abaqus, Altair, Ansys, Nastran) are also an advantage
  • Experience with 1-D System Simulation CAE tools, such as GT-SUITE, Amesim, Dymola, AVL CRUISE M, Simulink, or Modelon Impact is a plus
  • Programming skills are an advantage (Matlab, Python, etc.)