Shire Jobs

JOB REQUIREMENTS: UW JOB ID: 21249 ATTENTION: Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking a Network Integration Specialist (Technical Integration Engineer I, IT041). JOB DETAILS: The IT Services division (ITS) provides computer technology services to the University of Wisconsin-Whitewater at the Whitewater and Rock County campuses. ITS delivers desktop and server computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other functions. The Network Operation Center (NOC) is a department within ITS and is responsible for the management, operation and support of the university network, servers, and other IT infrastructure components. The Network Team is hiring a Network Integration Specialist to focus on UW-Whitewater\'s network operations, alerting, monitoring, eAccess administration, and Linux administration. This position will report to the Network Operations Director. The Network Integration Specialist assists in the design, implementation, and maintenance of infrastructure and/or routine technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as Cloud hosted. The position provides day-to-day maintenance to ensure subsystems and infrastructure function together and business needs are met. This position focuses on the network operations, alerting, and monitoring tasks to ensure the reliability, availability, and security of the university network. Linux Administration and eAccess administration are additional responsibilities. This position will have some evening/weekend work and on-call duties. RESPONSIBILITIES: -Integrates, identifies, troubleshoots, monitors, and resolves basic supported services, systems, network, and application problems according to established processes and procedures -Serves as a point of contact for internal stakeholders, communicating issue updates and resolutions -Creates user training materials and basic technical documentation regarding system operations and changes -Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices -Assists with running, maintaining, and operating technical systems and infrastructure -Works collaboratively with other members of the network team to cross-train, and establish well-documented business processes -Supports the university help desks through advice, phone or in-person support, and ticket escalation processes, as needed -Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups -All other duties and responsibilities as assigned by the Network Operations Director, the Deputy CIO or the CIO TO ENSURE CONSIDERATION: Applications received by October 23, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu. For questions regarding this position, please contact: Katie Kowalkiewicz Administrative Manager 262-472-7794 kowalkik@uww.edu TO APPLY: Only complete application packages will be considered. This includes online submission of the following documents: -Cover Letter -Resume -Name and contact information for three professional references ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications: -Two years of general network administration/support experience -Two years of Linux administration experience -Two years of experience with network operations and/or monitoring -Two years of experience with TCP/IP protocol suite Highly Desired Qualifications: -Three years of Linux administration experience. -Experience with programming / scripting in languages such as Python, Perl, PHP, Java, JavaScript Knowledge, Skills and Abilities: -Excellent problem-solving techniques -Excellent communication skills, both oral and written -Strong quality customer service skills and techniques -Ability to program/script in multiple languages; ex. Python, Perl, PHP, Java, JavaScript -Ability to understand and use product APIs for automation (Network DevOps) -Ability to apply innovative ideas and technology to various situations -Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills -Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.careers.wisconsin.edu/