Shire Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12950777

POSITION SUMMARY:Responsible for providing excellent customer service and promoting bank products/services while processing transactions and paying out funds in accordance with bank procedures, regulatory and legal compliance requirements.

ESSENTIAL FUNCTIONS:

• Obtain customer identification, signature and any other necessary pieces of customer information and record all transactions according to regulations and procedures.
• Examine cash, check or other documents submitted for the transaction in order to guard against bank loss.
• Professionally assist customers with concerns and/or questions that may be discussed during the transaction and refer to Supervisor or other departments as needed.
• Work towards achieving continued satisfaction and retention of existing customers by promoting and educating about products that will further benefit their banking experience with RCB Bank.
• Balance drawer at the end of shift and report any outages to Teller Supervisor.

EXPERIENCE REQUIRED:

• Customer service and cash handling experience.

EDUCATION, CERTIFICATIONS & TRAINING:

• High school

JOB-SPECIFIC SKILLS & KNOWLEDGE:

• Ability to learn products and services RCB offers to assist customers.
• Basic clerical and process skills.
• Strong reading, writing and mathematical skills.
• Ability to communicate clearly and effectively with customers and co-workers.
• Ability to manage multiple tasks/projects and deadlines simultaneously.

WORKING CONDITIONS

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times.There is frequent use of the telephone, computer and other office equipment associated with this position, as well as a large amount of face-to-face interaction with customers.Tellers are typically seated at teller windows for the majority of the day that may be in a lobby or drive-in setting; however, Tellers may be required to stand for extended periods of time and may be required to lift bags/boxes of coin weighing up to 50 pounds.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently.The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers.This position requires regular and reliable attendance and the ability to work varying hours and Saturdays.