Job Information
JPMorgan Chase Vice President - Operational Excellence in Wilmington, Delaware
As an Operational Excellence Vice President on the Marriott team, you will be at the forefront of innovation, AI/machine learning and platform modernization to enable a better Customer Experience for the Marriott Cobrand customer. Your role will involve collaborating with various business partners to enhance all aspects of the Marriott Cobrand Customer Experience through technological advancements, identification of new processes, and automation of manual tasks. We are seeking a self-motivated problem solver like you, capable of analyzing data, understanding complex systems, identifying opportunities, creating solutions, and leading large scale projects. This role offers a unique opportunity to contribute significantly to our mission and make a substantial impact within our company.
Job Responsibilities
Understand the full customer lifecycle for the Marriott Cobrand product, identify improvement opportunities and execute on them
Contribute to key technical projects by making design recommendations and ensuring that all business needs are met
Partner with the Partner Integration team to advance our capabilities.
Continuously seek to improve internal analytical techniques and introduce best practices to help improve on key business metrics and the ability to work collaboratively with cross-functional partners to understand and address key business challenges
Identify business opportunities by performing well thought analysis - data mining, ensuring data integrity, synthesizing, and communication findings to senior management
Provide clear and concise oral and written communication across various functions and levels
Required qualifications, capabilities, and skills
Proven track record in solving business problems, process improvement and/or Project & People Management Skills
Lean or six sigma training preferred
Ability to analyze and transform raw data into actionable management information
Strong communication and interpersonal skills with ability to interact with individuals across departments / functions and with senior-level executives
Preferred qualifications, capabilities, and skills
Strong analytical and problem-solving abilities
Experience delivering recommendations to management
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans