Job Information
ASM Global Catering Sales Manager in Wilmington, North Carolina
Position: Catering Sales Manager
Department: Food and Beverage
Reports To: AGM/Food & Beverage Director
FLSA Status: Salaried/Exempt
Summary
Responsible for creating and developing Banquet Event Orders (BEO’s) for food and beverage events at the Wilmington Convention Center (WCC). These events may include conventions/conferences, corporate meetings, trade shows, public functions, and social events.
Essential Duties and Responsibilities
Negotiates and develops new and repeat Food and Beverage events by conducting client meetings, site tours, and entertaining current and prospective clients of the Convention Center, as needed.
Actively participates in community business-related organizations such as the Chamber of Commerce, CVB, professional associations, and local hospitality groups to promote WCC food and beverage services.
Develop proposals for potential clients. Follows through on pending bookings to secure sales confirmations.
Produces contracts, Event Resumes, and Banquet Event Orders for each event.
Ensure all contracts are signed and returned with a deposit, in compliance with Finance Department guidelines.
Develops contract addendums and work orders for additional charges, as needed.
Attends and supports WCC catering events, providing event services as needed to ensure proper execution of the sales contract.
Collaborates with the Sales Department to ensure that catering sales data is captured for WCC Sales and Financial reports.
Participates in WCC meetings to ensure that sales goals are monitored, and catering contracts are implemented.
Assists in creating annual and quarterly WCC Sales reports.
Remains current on Food and Beverage industry trends and forecasts.
Assist in the monitoring and updating of the annual catering revenue budget.
Maintains open lines of communication with all WCC functional areas to ensure changes to contracts and BEOs are properly executed.
Provide professional customer service to all clients, customers, stakeholders, community partners, and WCC staff members.
Under the direction of the Sales Department for sales-related booking functions and processes.
Supervisory Responsibilities
While this position is not directly responsible for the supervision of staff, event and program supervision is required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A minimum of 3 years’ experience in the catering and banquet business
Skills and Abilities
Excellent organizational, multi-tasking and planning skills.
Ability to demonstrate a strong hospitality orientation.
Excellent verbal, written and interpersonal skills in support of sales planning and negotiations.
Ability to work with minimal supervision and to interact with all levels of staff and management.
Ability to work independently and thrive in a fast-paced, ever-changing environment.
Must be a team player.
Computer Skills
Proficiency in Microsoft Office Products, including Outlook, Word and Excel.
Experience with VenueOps or similar booking software a plus.
Experience with Social Tables or similar event diagramming software a plus.
Other Qualifications
Professional appearance required as a representative of the Wilmington Convention Center.
Duties may require the ability to work flexible hours, including nights, weekends and holidays.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; speak effectively with individuals and groups, and push or lift heavy objects or equipment up to 40 pounds. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.