Job Information
Alamo Group Inc. Field Service Technician in Winn, Michigan
The Field Service Technician will repair and service Morbark and Customer owned industrial chipping equipment, grinders, forestry mowers, stump grinder and hand fed brush chippers. Candidate will be responsible for inspection and evaluation of machines. Position will report to our Product Support Manager.
Essential Functions of the Job:
Assist Dealer and Customers with diagnosing and resolving Service issues.
Assist Customer in achieving designed output of their Morbark equipment.
Teach Customer preventative maintenance to improve up-time on their Morbark equipment.
Support our DealersCustomers in solving Service issues with Morbark, Rayco, and Denis Cimaf equipment.
Perform Warranty and Paid Service work on existing Morbark, Rayco, and Denis Cimaf equipment.
Determine service resolutions based on best fix for customer and company.
Travel to repair equipment in the field.
Complete job reports as required.
Keep up to date on Morbark Product Improvements.
Assist Morbark Warranty Department with service information to help with warranty administration.
Knowledge, Skills and Abilities (KSA’s):
Professional manner and appearance.
Strong communication skills both verbal and written.
Work on projects independently.
Possess strong, clear and effective verbal and written communication skills.
Exhibits strong organizational skills and pays close attention to detail.
Possess solid problem-solving and analytical abilities.
Must be multitask oriented, organized, able to set priorities, and meet deadlines.
Must be able to travel 75% of the time.
Education and Experience:
High School Diploma or GED required.
Previous work experience as a heavy equipment mechanic is preferred.
Must have valid chauffeur’s driver’s license
Must have valid passport
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).