Job Information
Aston Carter Customer Operations Specialist in WOOD DALE, Illinois
Job Title: Customer Operations Specialist
Job Description
As a Customer Operations Specialist, you will serve as an Ocean Import Customer Specialist. Your primary responsibilities will include updating customers on their shipment status and following up until the shipment is delivered. This includes managing daily tracking reports and updating Proof of Delivery (POD) in UFS, while ensuring compliance with provided SOPs for each customer. You will complete files and pass them on to the billing team, communicate with customers and vendors for updates or problem resolution, manage both group and personal inboxes, and occasionally handle phone calls. The role involves managing multiple accounts based on workload, tracking and tracing shipments, and promptly communicating with customers within 24 hours. You will also handle escalations in cases such as damages, delays, missing items, or any customer complaints.
Hard Skills
customer service
Fluent in Japanese (spoken and written)
MS Suite
Soft Skills
timely communication
problem resolution
organization
multitasking
Job Type
This is a Contract-to-Hire position
Work Site
This is a fully on-site position in WOOD DALE, Illinois.
Work Environment
You will work in a cubicle environment within a quiet, updated office space. Hours are from 8 am - 5 pm or 9 am - 6 pm, Monday through Friday. This is a great opportunity with a leading freight forwarder to learn and grow within the department.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.