Job Information
Marriott Club Lounge Assistant Manager in Yokohama, Japan
Additional Information
Job Number 24218100
Job Category Rooms & Guest Services Operations
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, 220-0012VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Yokohama%2C%204-2-8%20Minatomirai%2C%20Yokohama%2C%20Kanagawa%2C%20Japan%2C%20220-0012)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
JOB SUMMARY
＊＊ Must have Japanese citizenship or be an eligible work permit holder in Japan.
Provides support to The Club by leading day-to-day operations. Responsibilities include addressing and responding to member concerns, attending member social events, creating weekly newsletters, assisting with website maintenance, and handling member billing as needed.
クラブの日常業務を主導し、サポートを提供します。具体的な業務には、会員からの懸念に対応すること、会員向けの社交イベントに参加すること、週刊ニュースレターの作成、ウェブサイトのメンテナンスの補助、必要に応じた会員の請求処理が含まれます。
Key Responsibilities:
Use of the hotel system OPERA is a must.
Restaurant experience required.
Excellent communication skills required.
Business-level English proficiency required.
Experience as a Supervisor or Assistant Manager in a hotel.
Control food presentation during breakfast, daytime snacks, and cocktail time.
Create Club forecasts and order food accordingly.
VIP handling and managing guest complaints.
Oversee and control staff performance.
Conduct staff training sessions.
Review guest feedback and develop action plans for improvement.
Support the Club Lounge Manager in daily operations.
This position requires a proactive approach to guest satisfaction, operational efficiency, and teamwork while upholding the highest standards of hospitality.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.