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ID Badging and Access Control Associate- York Hospital- Day Shift

Location: WellSpan Health, York, PA

Schedule: PRN/Per Diem

Sign-On Bonus Eligible

Remote/Hybrid

Temporary

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PRN (As Needed)

*Monday - Friday 7:00am - 3:00pm

*2nd Shift & Weekend Flexibility - Shift differential pay

General Summary

Performs a variety of duties related to the administrative support functions of Identification (ID) Badging and Access Control Operations. The position includes system administration, alarm monitoring, ID credentialing of the access control system, electronic infant monitoring systems, elevator control systems, and the panic button systems, (e.g., nurse call, Strongline, ASCOM phones).

Duties and Responsibilities

Essential Functions:

• Answers telephone calls, emails, routes callers, takes messages and provides routine information about ID badging and access control.

• Provides assistance, guidance, and direction to staff members, contractors/vendors, students, volunteers and others as needed.

• Creates identification badges for staff members, students, contractors/vendors, volunteers, and others required to badge into the facilities. Prints and prepares badges for timely distribution. Responsible for deliveries of all badges once completed either by contacting the employee to pick it up, courier, inner office mail, or personally delivering them.

• Communicates with HR, Employee Health, and Medical Education Staff to properly assign the appropriate badge with the proper access for each new staff or student member.

• Assigns access control permissions to staff members, students, contractors/vendors, volunteers, and others who have been granted access in the facilities.

• Provides direct communication to directors, managers, supervisors, and officers assisting badging with access control. Assists in developing future strategies, objectives, and goals for using access control technology to improve operational efficiencies for the WellSpan Health system.

• Responsible for ID badging and access control for a specific region and supports ID badging and access control systems across WellSpan as needed.

• Attends in-person orientations, photographs new hires, existing employees, contractors, vendors, and students as needed. Responsible for accurately downloading and importing of photos to cardholder records, printing of badges, reissuing expired badges, and associated handouts.

• Assists with data entry of internal and external badge requests into the system application. Responsible for maintaining digital photo equipment and tracking supply use of materials used in the process.

• Assists with and facilitates the training and education of security and other personnel assigned to assist with ID badging and access control process, including, but not limited to, the establishment of standard-work, assignments, priorities, and activities.

• Troubleshoots and resolves printing errors, addresses printer failures, and needs for service.

• Assists with ongoing management of the access control levels to add or remove cardholders as required. Makes daily security changes and modifications to the access control system, individual and group ID badge access level assignments, and card reader/door time zone adjustments for specific and/or routine events.

• Programs temporary access cards when signed out by security for specific access and timeframes. Coordinates with outside entities, vendors, and contractors for access requests to sites. Works with departments on changes to and needs for access level assignments.

• Provides field support and problem resolution for the access control systems. Supports assistance calls related to the access control systems. Identifies system issues, investigates potential causes, and resolves if capable. Contacts external support as needed to resolve issues that can't be resolved internally.

• Orders card stock, lanyards, clips, covers, printer ribbons, print heads, and cleaning materials as needed. Orders proximity cards from vendor utilizing appropriate numbering methodology.

• Makes recommendations about badge designs, types, and layouts for creating new badge designs.

• Assists other various systems and teams that have connection to security and access control to include, but not limited to: Visitor Badging, Radiation Monitoring System, electronic infant monitoring systems, elevator control systems, panic button systems (e.g., nurse call, Strongline, ASCOM phones), vehicle registrations, parking violations, etc.

• Communicates with the WellSpan Payroll department for automatic payroll deduction for employees due to vehicle violations or lost equipment replacement.

Common Expectations:

• Remains current on all required trainings.

• Attends trainings/educational programs as assigned.

• Participates in department meetings and in-service meetings as directed.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through supporting improvement and innovation.

• Follows established policies and procedures, objectives, quality assessment and safety standards.

• Maintains appropriate records, reports, and files as required.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Frequently

• Walking - Frequently

• Sitting - Occasionally

• Carrying/Lifting - Occasionally (50lbs)

• Pushing/Pulling - Occasionally (50lbs)

• Kneeling/Crouching - Occasionally

• Reaching - Occasionally

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Rarely

• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Indoor/Outdoor - Occasionally

• Occupational Hazards - Frequently

• Bloodborne Pathogen - Exposure

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 1 year Relevant experience. Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

• Basic computer skills.

• Strong interpersonal and communications skills.

• Knowledge and understanding of ID badge and access control software and hardware.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.