Job Information
Bon Secours Mercy Health Virtual Safety Companion in Youngstown, Ohio
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
This role is represented by a collective bargaining agreement.
Primary Function/General Purpose of Position
The Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.
Essential Job Functions
Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
Seeks help as soon as possible when patient appears to pose a threat to self or others
Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions
Demonstrates efficiency in following documented workflows
Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates
Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
Uses professional communication, verbal and written
Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse
Promotes safety and protects the dignity of the observed patient
Communicates effectively with patients using a microphone and headset
Demonstrates efficiency in multi-tasking
Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
Perform other duties, when there is a low volume of observable patients, under the direction of a nurse
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
SHIFT/SCHEDULE
Part-Fulltime - Scheduled for 3 Weekly Hours
Shift Time - Evenings
This position will have scheduled shifts every other weekend
Licensing/Certification
BLS Basic Life Support (required, within 3 months of hire)
Education
None
Work Experience
Patient care experience (preferred)
Previous hospital environment experience (preferred)
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May be exposed to high noise levels and bright lights.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.
Skills
Communication
Alert at all times
Respond quickly to behavioral changes
Continuous monitoring – multiple patients
Function in stressful situations
Function in emergency situations
Record and communicate patient status and behaviors
Basic data analysis
HIPPA
Professional
Basic computer skills
Ability to learn new skills
Microsoft windows
Multitasking
Prioritizing
Attention to detail
Critical thinking
Active listening
Follow procedures
Communication with family members
Communication with team members
Teamwork
Behavior documentation
Customer service
Calm
Conflict resolution
Relationship building
Escalate unsafe behaviors quickly
EPIC
Patient safety
Safety escalation
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com