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Overview of Position:

Responsible for planning, coordinating, directing and monitoring all operational and financial aspects of the Health Center in conjunction with the physician(s), Regional Manager of Operations, and Regional Medical Director in providing effective leadership to center teammates and overseeing the delivery of quality, cost-effective patient care.

Location: Zephyrhills, FL

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer

• Represents the Company in a professional manner, following all Company policies and procedures

• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

• Provides overall direction and guidance to clinical and administrative teammates

• Communicates organizational objectives and vision to the team

• Assists and supports teammates with the development and implementation of departmental goals, policies, procedures, budgets and reporting tools and change

• Promotes a team approach to delivering quality, cost-effective care to where patient satisfaction is the primary goal

• Prepares annual capital equipment and operating budgets for the Health Center. Monitors departmental activities and justifies variances when necessary. Implements effective tools to improve operational efficiencies and control costs

• Ensures the coordination of provider schedules and the scheduling of patients. Monitors appointment availability and implements changes as needed

• Works in conjunction with designated Medical Director, Regional Manager and regional team to enhance provider satisfaction. Assists in resolving provider-related issues when necessary

• Monitors the impact of growth on the facility’s existing space plan based on projected enrollment, visits and utilization

• Propose, plan and direct facility expansion and enhancement projects when required. Maintains a professional facility appearance that meets patients’ expectations

• Enhances Health Center visibility through community involvement

• Participates actively on organizational and ad hoc committees as needed

• Reports progress, operational issues, organizational opportunities and threats to the regional team on a monthly basis or as needed

• Monitors patient satisfaction through various programs such as the formal complaint process, new patient survey, CAHPS, HOS, etc. Responds as appropriate

• Works toward ensuring customer service standards are met

• Ensure staff compliance with all Company policies and procedures

• Responsible for team development including recruitment, counseling, mentoring and termination of teammates

• Ensures all billing policies and procedures are followed

• Consistently maintain professional appearance. Personally adheres to dress code policy and ensures compliance of their team

• Consistently demonstrates good written and verbal communication, gets along with coworkers and management, and deals effectively and professionally under pressure

• Provides leadership experience that directly impacts the hands-on daily operations of the center

• Adheres and monitors compliance with all to learn and implement appropriate Federal, State, and local regulations

• Consistently exhibits behavior that exemplifies our core values

• Ability to multi-task and get stuff done in an efficient and effective manner to ensure center and overall business needs are met

• Implements best practices to oversee the care of patients and to better meet patient needs

• Performs additional duties as assigned

• Must have consistent, punctual and reliable attendance

• Ability to travel locally to the Corporate office in Tampa and to other markets as needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma, GED or equivalent

• Leadership experience

Preferred Qualifications:

• 5+ years of experience in a Primary Care setting

• 3+ years of experience in a management capacity

• Healthcare industry experience within managed care and/or medical group operations environment

• Demonstrated ability to read, write and speak the Spanish language fluently

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.